Have a pothole or broken park equipment to report? The City of Owatonna has streamlined the process for residents to bring such issues to the city's attention with their comprehensive online reporting platforms. Residents can now easily report non-emergency concerns like potholes, ordinance violations, and stormwater issues, ensuring they're addressed methodically by the city staff.

Reportable Categories

The online report can be made through various established categories, each dedicated to specific types of concerns:

• Ordinance Violations: Weed and grass complaints, nuisance complaints, and other ordinance-related issues.
• Parks and Recreation: Issues like broken park equipment, graffiti, trails, park sidewalks, park signs, and tree maintenance.
• Signs & Signals: Requests for new signs (e.g., for deaf, blind, or autistic individuals), street sign maintenance, and traffic signal problems.
• Streets and Sidewalks: Reporting potholes, snow/ice removal, roadway debris, and damage due to street operations.
• Stormwater: Addressing clogged storm sewers, stormwater ponds, flooding, and pollution.

How It Works

Once a report is submitted, it is added to a monitored work order list. Staff then prioritize severe issues and ordinance violations immediately, while other concerns are tackled methodically as part of a larger, systematic approach to maximize efficiency. For example, minor potholes and tree trimming may wait until city crews are scheduled to work in that particular section of town.

Despite potential delays for minor issues, all reports are addressed. This approach ensures that Owatonna remains a well-maintained community through consistent and strategic response efforts.

Curious community members can start the reporting process and help keep Owatonna a safe and beautiful place to live by visiting owatonna.gov/concern.